Frequently Asked Questions
Q. How long will it take to receive my gown?
A. All gowns are made to order. Please allow up to 4 months for us to create your gown prior to shipping. We reccommend ordering your gown at least 6 months in advance.
Q. Are your gowns available to try on in boutiques?
A. Currently our collections are available exclusively online. If you have any questions regarding any of our gowns, please contact us. We are always happy to help!
Q. Will my gown be made to my exact measurements?
A. Our gowns are made in Standard Australian Sizes. Alterations are a normal and expected part of the bridal experience. All gowns have enough allowance to be taken in or let out to achieve the perfect fit. Please ensure you allow enough time to accommodate any neccessary alterations after receiving your gown.
Q. Do you have more sizes available?
A. Currently our gowns are offered in standard Australian sizes 6 - 14. If you would like a size that is not listed on our website please contact us and we will do our best to accommodate your request.
Q. Do you offer alterations?
A. As we are exclusively online we do not offer alterations on our products. Please ensure you allow enough time after receiving your gown to accommodate any neccessary alterations.
Q. Do you offer customisations on wedding dresses?
A. While we don't offer custom design services, we are happy to make small customisations such as adding straps or changing the type of closure. Additional fee's may apply for customisations to gowns. Please contact us prior to ordering your gown.
Q. Can I cancel my order?
A. Our gowns are handcrafted especially for you. Cancelations must be requested within 24 hours from placing your order by emailing us at: hello@isleystudios.com. After this time we will have begun manufacturing your gown and cancelations will not be accepted.
Q. My wedding is less than 4 months away, can I still order an ISLEY gown?
A. Please contact us prior to placing your order and we will do our best to accommodate your request. Rush fee's will apply to orders required less than 4 months in advance.
Still have questions? Please be in touch.